Agreement to Terms

By accessing or using Jelly Health's telehealth services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not access our services.

Telehealth Services

Jelly Health provides remote healthcare services through telehealth technology. Our services include:

• Virtual consultations with licensed healthcare providers
• Prescription management for weight loss medications
• Ongoing medical monitoring and support
• Nutrition and lifestyle coaching
• Secure messaging with your care team

Eligibility

To use our services, you must be at least 18 years of age and reside in a state where we are licensed to practice medicine. You must provide accurate and complete information during registration and medical intake.

Medical Disclaimer

Jelly Health provides medical care through licensed healthcare professionals. However:

• Our services do not replace emergency medical care. Call 911 for emergencies.
• Results may vary. Weight loss outcomes are not guaranteed.
• Not all patients will qualify for GLP-1 medications based on medical evaluation.
• All prescriptions are subject to provider approval and medical necessity.
• Telehealth has limitations compared to in-person care.

Payment Terms

Monthly membership fees are $149/month and are billed automatically. Medication costs are separate and vary by medication type. You may cancel your subscription at any time, but fees are non-refundable for the current billing period.

Cancellation Policy

You may cancel your membership at any time through your account dashboard. Your access will continue until the end of your current billing period. Active prescriptions may continue based on medical necessity and provider discretion.

User Responsibilities

As a Jelly Health patient, you agree to:

• Provide accurate and truthful medical information
• Keep your account credentials confidential
• Attend scheduled appointments or cancel with appropriate notice
• Follow prescribed treatment plans and medication instructions
• Report any adverse effects or concerns to your care team promptly
• Use our platform in compliance with all applicable laws

Privacy and Data Security

We are committed to protecting your health information in accordance with HIPAA and other applicable privacy laws. Please review our Privacy Policy for detailed information about how we collect, use, and protect your data.

Prohibited Uses

You may not use our services to:

• Obtain medications for non-medical purposes
• Share or resell prescribed medications
• Misrepresent your medical history or symptoms
• Harass or threaten healthcare providers or staff
• Attempt to access other users' accounts or data
• Use our platform for any illegal purposes

Limitation of Liability

Jelly Health and its providers shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability shall not exceed the amount you paid for services in the past 12 months.

Modifications to Terms

We reserve the right to modify these Terms of Service at any time. We will notify you of significant changes via email or through the platform. Continued use of our services after changes constitute acceptance of the new terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions.

Contact Us

If you have questions about these Terms of Service, please contact us at legal@jellyhealth.com or call (845) 546-1455.